Topic: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Dear Support,

it seems I'm very gifted tonight! I discovered a new bug for the release 38.0.2125.111

In fact, it is a recurrent bug : the fact that the app, when I quit it, never always quits correctly. My dialog box is in french, so I do my best to translate. Message would be in English “Epic quitted in an unexpected manner”. When I relaunch Epic, I'm asked whether or not I want to restore. Problem: I don't always want to restore. When I choose not to restore, Epic never shows my group of web pages I like to see when Epic is launched!

The big issue is: I can no longer view my group of pages when Epic is starting, because Epic ALWAYS quits unexpectedly every time I choose to quit the app. As a result, relaunching Epic after such an event, never shows me with my group of pages.

You see, I don't know how you do it, but I'm face with this recurring bug—happened in prior releases, which led me to repetitively downgrade and remain to version 2453—plus, another recurring bug, which is the main and missing feature Adblock: no umbrella icon.

So, I am ready to pay you a monthly or year subscription provided you are able to correct those pesky bugs. I'm the kind of dude who is happy to pay for his privacy. My modest understanding is I feel you have poor quality control of Epic for Mac users.

As a result, I return back to Epic version 2453. Please, let me know when these two above-mentioned pesky bugs have corrected once and for all.

Attention, warning, stop! See the result of Epic on me. Because I sense you're not paying enough attention to avoid repeating consistently the very same bugs through newer and newer versions, I prefer NOT to upgrade, because version 2453—the one I currently use—never closes unexpectedly and the umbrella is always presents; Adblock runs. Your lack of quality control can encourage your users not to upgrade, which could lead to a certain amount of risk…

Anyhow, be happy or not about what I said, it is my own and modest user experience and you have to seriously bear it in mind if you do feel a certain amount of respect for YOUR users.

For now, I returned to my backup to restore 2453.

Thank you for your support,

Palafox

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Hi Palafox,

Thank You for such open criticism, it helps us make our product better.

Also understand that there is a problem with a 2453 which when one quits, it quits for few users unexpectedly.
However 2454 release has been released with specific fix for that crash.

I'd recommend you to upgrade to latest version 2458, because it contains the same code. Also there is code in the latest, that no matter how hard your umbrella button or Adblock go missing, they come back with every restart.

Also please let me know the result, so that I can fix all bugs for you.

Thank You
Sai

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Hello Sai, I'm back for further testing with Epic, latest release. I'm going to install it on a separate machine and will keep you up to date. See you soon. Thanks for your answer.

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Hello,

I'm back after testing. I confirm the two issues I repetitively mentioned with Epic:
1) Epic does no longer block ads.
2) Epic always crashes when quitting the app.

In fact, there is a third one, I already mentioned but still not resolved:
3) Epic persistently falls back to using its own proxy even though I told him not to. Indeed, I need to delete one of the two files—can't remember which one exactly: “unified.crx” or “current_href.crx” By doing so, I eliminate this persistent bug that prevents me from using my own web filtering proxy.

As a result, combining these three points, makes Epic not usable on Mac OS. I also have the log file when Epic crashed, but the forum does not let me to upload any file at all.

Thanks for your support,

Palafox

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Hi Palafox,

Ill test the adblock stuff and get back to you soon on this, but please don't try to remove those crx files, Epic will surely crash every time, if you remove any of those. Can you name your Epic Web Filtering Proxy, so Ill download it here and will start using it and will see Ill try to reproduce the bug.

Thank You
Sai

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Hi Sai,

I use Privoxy. After installation, set 127.0.0.1:8118 both for HTTP(S) in OS X Preference Panel/Network/Proxy

I still have the log file issued from Epic crash when one quits the app. If you like, I can send it to your hiddenreflex e-mail address. Would you like me to send it to you?

Thank you,

palafox

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Thank You for the tool. Ill try setting it up on my OS X.

Sure, you can send me the crash report. It will help me debug.


Thank You
Sai

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

@Palafox, I did the basic setup of Privoxy and let the default rules run on my Epic. Proxy settings have not gone until now..!

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Hi Sai, thanks for taking a fraction of your valuable time into testing Privoxy with Epic. Frankly, I don't know what to say. I guess the issue is solely linked to my own experience. Anyhow, I stop bothering you with this matter. I keep an eye on new releases of Epic, though.

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Same old problem with Epic not closing properly.

Process:         Epic [404]
Path:            /Applications/Epic.app/Contents/MacOS/Epic
Identifier:      com.hiddenreflex.Epic
Version:         2460 (2460)
Code Type:       X86 (Native)
Parent Process:  launchd [382]
Responsible:     Epic [404]
User ID:         501

Date/Time:       2015-01-21 06:46:37.770 -0800
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version:  11
Anonymous UUID:  8C918423-3269-0604-4E2B-21EE91CE8595


Crashed Thread:  13  Chrome_IOThread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000d0000004

VM Regions Near 0xd0000004:
    CG shared images       00000000c871f000-00000000c8727000 [   32K] r--/r-- SM=SHM 
-->
    Submap                 00000000ffff0000-00000000ffff1000 [    4K] r--/r-- SM=PRV  process-only VM submap

Thread 0:: CrBrowserMain  Dispatch queue: com.apple.main-thread
....

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

There's another topic for the crash on quit, I'm sure.

12

Re: Recurring Bug in 38.0.2125.111: Epic never quits normally!

Hi hank,

We are coming with an update soon. Please give us some time.

Thank You
Sai