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#101 Re: Epic Privacy Browser - Help & Troubleshooting » Slow.... » 2014-08-05 08:59:16
Hi, is it slow even now? Yesterday we released an update on proxy, we removed some load on our HTTPs proxy servers.
#102 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-08-05 08:57:56
Please send it to my email id sai at hiddenreflex.com and cc alok at hiddenreflex.com
#103 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-08-04 14:54:24
I'm able to reproduce the bug today, we will make a release soon. Sorry to keep you waited.
Thank You
Sai
#104 Re: Epic Privacy Browser - Privacy Features & Privacy Concerns » Why U.S proxy servers?? » 2014-08-04 14:18:41
Hi,
We are also planning for servers across Europe as well. We are trying some of our new proxy server code, once it gets stable, we will put this into implementation.
Thank You
Sai
#105 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-08-04 08:56:46
Hi Cybernorris,
Sorry for the inconvenience. I tried all of the above steps suggested by this01. I'm unable to generate this bug. Can you try the same steps and let us know.
Thank You
Sai
#106 Re: Epic Mac Bugs » Epic crash with tab key » 2014-07-25 06:27:39
Hi thank you for reporting the bug. We will take a look at it and get back to you.
#107 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-07-18 09:35:11
Hi all, Can you tell me how to reproduce this? I tried cmd + Q several times, it did not crash for me.
#108 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-07-16 16:04:14
Hi,
we have given an update. That should fix this error.
Thank You
Sai
#109 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-07-16 06:06:44
Hi Ankh,
Here are the commands once again. Make sure you are using "~/" which is a short cut for user home directory
"cd ~/Library/Application\ Support/HiddenReflex/Epic/"
"pwd" - make sure you are in above directory.
"rm -rf Default "
"cd ~/Library/Caches"
"pwd" - make sure you are in the User Cache directory.
"rm -rf HiddenReflex"
Thank You
Sai
#110 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-07-08 07:29:47
Hi erikr,
Sorry for delayed reply.
Can you do the following commands from terminal
"cd ~/Library/Application Support/Hiddenreflex/Epic/"
"rm -rf Default"
"cd ~/Library/Cache/"
"rm -rf Hiddenreflex"
Note: do not forget "~" in this commands.
#111 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-07-06 04:35:44
Hi Erikr,
We have 2452 is the latest version. I can help you getting this problem solved. Can you tell me do you have any bookmarks or specific settings on Epic?
Thank You
Sai
#112 Re: Epic Privacy Browser - Help & Troubleshooting » Private browsing with the EPIC Proxy » 2014-06-24 11:22:24
Yes You are correct. When it is green, your original IP address is concealed with our Proxy IP address. Red means you are IP is not protected.
We are Happy to help 
Thank You
Sai
#113 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-06-24 11:20:29
Hi , did you check with the latest update. Epic won't crash anymore with latest update. If problem still persists do let us know.
Thank You
Sai
#114 Re: Epic Mac Bugs » Several Problems with Very Latest Release… » 2014-06-23 10:50:45
Hi Palafox, Please check the umbrella button settings now, it should be working on both Mac and Windows.
#115 Re: Epic Mac Bugs » Several Problems with Very Latest Release… » 2014-06-20 08:18:30
Hi palafox, we have tried till today, the proxy extension still keeps our proxy details. Anyway, Ill still put the Epic few more days and see.
#116 Re: Epic Mac Bugs » Several Problems with Very Latest Release… » 2014-06-14 06:49:42
Thanks Raphael, I'll test this scenario on one of our Mac and keep it on for some time and will see if this problem is still persisting.
#117 Re: Epic Mac Bugs » Several Problems with Very Latest Release… » 2014-06-13 18:29:49
Thanks You lot Raphael,
Its great pleasure for us to serve our users.
Let me see logging with Epic onto these websites on Issue 2.
-Sai
#118 Re: Epic Mac Bugs » Several Problems with Very Latest Release… » 2014-06-12 16:06:18
Hi Palafox,
Firstly very sorry for the inconvenience.
Problem 1 is issue of forum. Our forum is moderated due to spam bots that keep posting lot of unwanted links and posts.
Problem 2 is a known issue for us on Umbrella button on both Windows/Mac which we are working on a solution for this. Apart from this may we know what usability issues you are facing on Epic (Mac).
Problem 3 This issue we have fixed almost two updates back, Can you please let us know what issue are you facing here? I can help you resolve this issue immediately.
Thank You
Sai
#119 Re: Epic Privacy Browser - Help & Troubleshooting » Tool Bars » 2014-06-12 09:51:19
Toolbar? We have only bookmarks bar, which you can get by going to Wrench Menu->Bookmarks->Show Bookmarks Bar.
Thank You
Sai
#120 Re: Epic Privacy Browser - Help & Troubleshooting » umbrella crashing » 2014-06-10 07:20:59
Hi
Sorry for the inconvenience. Can you please tell me which OS are you using.
Thank You
Sai
#121 Re: Epic Privacy Browser - Help & Troubleshooting » Epic search runs exceptionally slowly » 2014-06-07 08:43:00
Hi,
Thanks for reporting. It should be fast now.
Thank You
Sai
#122 Re: Epic Privacy Browser - Privacy Features & Privacy Concerns » URL address bar worrisome autocomplete suggestions » 2014-06-05 15:52:49
Epic Privacy Browser Team compiles this database and installs on to you local system, so you we help you by giving suggestions (without hitting any of our servers) visit prominent websites.
Yes it is loaded with the initial install.
No it does not grow over time.
No it does not archive sites you have visited.
Thank You
Sai
#123 Re: Epic Privacy Browser - Privacy Features & Privacy Concerns » URL address bar worrisome autocomplete suggestions » 2014-06-05 14:51:08
Hi,
You need not worry about this, as it is local auto complete feature of Epic for word "pass". It is neither history nor any website that you have visited earlier.
Autocomplete (Local (https://epicbrowser.com/#three), last point under this) is a feature of Epic, that lists most popular websites
Thank You
Sai
#124 Re: Epic Mac Bugs » Epic crashes frequently during closing » 2014-06-05 08:56:07
Hi, thanks for letting us know. Let me do generate this bug and work towards it fix.
Thank You
Sai
#125 Re: Epic Mac Bugs » Error message saying download file is damaged » 2014-05-30 06:27:55
Try "Check for updates" under Epic Menu, once you have installed. If it says "You are update to date", then you have latest version. Also all the downloads on Mac/Windows on our website are latest builds