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New Users: we've had to temporarily block new registrations due to spam. If you have a post or query, email it to Alok and he'll try to help you and or post it to the forum.

#1 2016-04-20 10:05:33

palafox
Guest

No more Umbrella Button, Signal a Bug in Help Menu Greyed out.

After update to latest release, I lost Umbrella button. No Adblock. “Signal a Bug” in Help menu is greyed out. It seems Mac Epic does not seem to be up to par with Windows Epic. I was considering downgrading to the now risky Epic Version 40…

Also, I don't know whether it's related or not, but I've got a file “com.Breakpad.crash_report_sender.plist”

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#2 2016-04-21 15:37:15

alok_epicteam
Administrator

Re: No more Umbrella Button, Signal a Bug in Help Menu Greyed out.

We're working on a fix for this -- not sure why some users are facing an umbrella button not completely loading issue.  Should have a fix out soon. 

Don't downgrade...update with fixes are coming soon.  All key privacy & security functionality (except umbrella tweaks at present) are intact so nothing to worry.

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#3 2016-04-22 16:41:10

alok_epicteam
Administrator

Re: No more Umbrella Button, Signal a Bug in Help Menu Greyed out.

That plist file could be related to Epic...it's harmless regardless so nothing to worry about.

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#4 2016-04-29 20:00:06

alok_epicteam
Administrator

Re: No more Umbrella Button, Signal a Bug in Help Menu Greyed out.

Latest update should fix the umbrella button and other issues.  It also includes a "reset Epic" button in the settings page you can use anytime any Epic features such as the umbrella button start going awry. 

Close & re-open Epic to get a notification to update Epic.  Thanks for reporting the issue & your support!!

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#5 2018-12-28 00:17:53

xinxincuc
Guest

Re: No more Umbrella Button, Signal a Bug in Help Menu Greyed out.

hi,alok_epicteam
i have got the same problems, i have download the latest version, but there is no Umbrella button,either the One-Click Encrypted Proxy button, very grateful to any reply

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#6 2018-12-30 13:09:01

shiladkumar.d
Administrator

Re: No more Umbrella Button, Signal a Bug in Help Menu Greyed out.

Hi,

Thanks for writing back to us.

If you are on Mac then close the browser and go the below path in the finder
/Users/xxxxx/Library/Application Support/HiddenReflex/Epic/Default/

Delete the KalpSD_VerXX folder then start the browser.

If you are on Windows:
Close the browser, in the file Explorer navigate to the below mentioned path:
C:\Users\XXXXXXX\AppData\Local\Epic Privacy Browser\Default\
Delete the KalpSD_VerXX folder then start the browser.

If above step didn't work then please provide us the detailed information about your system, OS Version, and Hardware details.


Thanks

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