Epic Privacy Browser Forums

puglover

Guest

Proxy Service down?

Hi there whenever I enable the proxy server globally (green connected plug symbol) the browser stops working and i get a strange message which I have posted below. Possibly silly but the browser now appears to discontinue working as normal. Chrome continues to work fine so my connection is not an issue. When I disable proxy globally (red disconnected plug symbol) the browser works as normal. A search engine such as yahoo/google is still accessed via a proxy (green connected plug symbol with small magnifying glass?) as long as I access it whilst I have disabled the proxy server globally (red disconnected plug symbol).

Hope that makes sense..

puglover

Guest

Re: Proxy Service down?

This is an image of the other error screen that I get..

Please help..

Details on the system:

OSX 10.8.5
epic Version 27.0.2443.0 (188037)

sai

Guest

Re: Proxy Service down?

This is realy wierd. This is not a problem from OS X version.

I quiet did not get your problem. By enabling proxy, Epic is not at all working properly or these errors are coming occasionally ?

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alok

Administrator

Re: Proxy Service down?

This should have been fixed.  It was an issue with our proxy provider for an hour or so we thought?  No one should be facing this at this point - if you are, try restarting Epic / your system.

puglover

Guest

Re: Proxy Service down?

The problem has stopped but it occurred for several days not several hours. Just to let you know.

grwatt

Guest

Re: Proxy Service down?

I am currently getting the message which says Proxy service has crashed. Click on the balloon to reload the service. Clicking the balloon does not fix the issue. Any suggestions?

Main Street James

Guest

Re: Proxy Service down?

I am having the same issue. Mac OS X 10.7.5, Epic ver 27.0.2444.0 (188037)

ronad

Guest

Re: Proxy Service down?

"I am currently getting the message which says Proxy service has crashed. Click on the balloon to reload the service.""

Clicking the balloon does not fix the issue. Any suggestions?

I am getting the same message as jrwatt.

puglover

Guest

Re: Proxy Service down?

As am I funnily enough.

OS X 10.9 (13A603)
Epic Version 27.0.2444.0 (188037)

sai

Guest

Re: Proxy Service down?

Hi, we are working on an update for this bug, please bare with us.

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http://arstechnica.com/tech-policy/2013 … ensorship/

puglover

Guest

Re: Proxy Service down?

Pretty frustrating, is this an OSX only problem?

sai

Guest

Re: Proxy Service down?

Hi, this is a bug in both OSX and windows...!

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http://arstechnica.com/tech-policy/2013 … ensorship/

alanmusk

Guest

Re: Proxy Service down?

For the last week I have been getting the same balloon message regarding the proxy server.  I have tried reloading epic, restarts etc. but it continues.  Also the icon to disable the proxy server is missing from the address bar.  Any suggestions?

sai

Guest

Re: Proxy Service down?

Hi, we will address this very soon.

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http://arstechnica.com/tech-policy/2013 … ensorship/

sco1984

Guest

Re: Proxy Service down?

I am currently getting the message which says Proxy service has crashed. Click on the balloon to reload the service. Clicking the balloon does not fix the issue. Any suggestions?

I am also getting same issue in Windows 7 OS if I switch to proxy mode. And their is no option to switch back to original mode I guess. At least I am unable to find that option. 

puglover

Guest

Re: Proxy Service down?

update has not fixed the issue as of now.

sai

Guest

Re: Proxy Service down?

Hi Puglover,

In the recent updates, we have fixed Proxy extension updating. If it is not fixed, please repost exactly what is happening with your Epic Proxy.

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http://arstechnica.com/tech-policy/2013 … ensorship/

bobwhite1965

Guest

Re: Proxy Service down?

I have the same "proxy down" click the bubble issue.

Am using epic version:
Version 31.0.1650.57 (188037)

Attempting to use on MacBook Pro - OSX 10.9
(installed above OS mid November)

Have used epic successfully prior to last week. (12/1/13)

sai

Guest

Re: Proxy Service down?

Have you Quit the browser and checked this issue?

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puglover

Guest

Re: Proxy Service down?

Sai you really underestimate our tech prowess if you ask questions like 'have you quit the program'.. lol

I was onto your project before release date and downloaded on release. Of course we have quit the program multiple times.. Heh

Anyway i'm of course using the latest OSX and the latest Epic update.

Here is a screen shot

puglover

Guest

Re: Proxy Service down?

Almost a month I haven't been able to use the browser.. When is this going to be fixed? I am getting pretty close to uninstalling as I'm loosing hope

sai

Guest

Re: Proxy Service down?

We're working on it literally right now!!!  There's a script you can run to fix this -- we hope to have a better solution in a day or so.  If not, we'll post this script which "cleans" out Epic.  Sorry about the delay & thanks as always for your help & detailed assitance!!

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puglover

Guest

Re: Proxy Service down?

???? No script???

sai

Guest

Re: Proxy Service down?

Hi there is a new Mac Update out. Please update to latest Epic version and do let us know if your issues with Epic have been resolved.

Thank You
Sai

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puglover

Guest

Re: Proxy Service down?

Does not work, not that I am using the browser anymore. Same problem still exists after update.