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Epic for iOS and Android are live in the App Store and the Android Play Store. We're EpicBrowser on Twitter and on Facebook. Please feel free to also email our Founder directly with issues or questions: alok at hiddenreflex dot com

#176 Re: Epic Privacy Browser - Help & Troubleshooting » error url could no be retrieved » 2014-04-16 07:09:51

sai

Please restart Epic, the problem shall fix automatically.

#177 Re: Epic Privacy Browser - Help & Troubleshooting » proxy server failure » 2014-04-14 14:44:25

sai

You don't need to do uninstall and install, You can wait for few minutes and proxy shall be back. We are working on fixing this issue.

#178 Re: Epic Privacy Browser - Help & Troubleshooting » Epic scrolls slow and will not go to certain sites. » 2014-04-12 06:47:34

sai

Hi Joe,

Sorry for the inconvenience caused. Can you tell us what OS is yours, since you are saying you are upgrading, I'm assuming you are using Mac, because for Windows it auto-updates, correct me If I'm wrong.

Can you tell us what error are you getting during the upgrade which can help us understand what problem you are facing.


Thank You
Sai

#179 Re: Epic Privacy Browser - Help & Troubleshooting » Why pics do not show ? » 2014-04-11 12:19:09

sai

You can disable "Block ads and Trackers" from umbrella button and see, if they work? Most of the images are blocked by the Epic Filter software.

#180 Re: Epic Privacy Browser - Help & Troubleshooting » Webpage not available.. » 2014-04-10 16:32:42

sai

Hi,

Sorry for the delay in reply.

Is this working with other browsers normally? Is it only wrong with Epic?

Thank You
Sai

#181 Re: Epic Privacy Browser - Help & Troubleshooting » proxy server failure » 2014-04-09 18:50:12

sai

Just disable "Block Third Party cookies" along with "Block Ads and Trackers".
once done set them back, so that you keep your sessions trackers free.

#182 Re: Epic Privacy Browser - Help & Troubleshooting » proxy server failure » 2014-04-09 18:16:47

sai

Hi Tori,

You can go to Umbrella button, disable Block Ads and Trackers, and try logging in...!

#183 Re: Epic Privacy Browser - Privacy Features & Privacy Concerns » proxy not masking IP address » 2014-04-09 15:16:38

sai

Hi, Thank You for reporting the issue. We are already investigating into this issue.

Sai

#184 Re: Epic Privacy Browser - Help & Troubleshooting » eta on update to solve Taskbar Pinning??? » 2014-04-09 11:16:23

sai

Please uninstall the old epic browser.

Once uninstalled navigate to %LOCALAPPDATA% in explorer and delete all Epic and Epic Privacy Browser folders then install latest browser.

That was an installer problem of our first releases.

Download the latest Epic Browser and install it. This should remove all the pinning problems.

Thank You
Sai

#185 Re: Epic Privacy Browser - Help & Troubleshooting » Why do I have adware in Epic on my Mac? » 2014-04-09 07:45:09

sai

Hi Winterweaver,

We also noticed this issue. We are working on this, please give us sometime to resolve this issue.

Thank You
Sai

#186 Re: Epic Privacy Browser - Help & Troubleshooting » Webpage not available.. » 2014-04-09 07:43:40

sai

If you are in Private LAN, you have to give your Gateway settings in "Change Proxy settings ", so that you will be connected to your network and then to internet.  If you have a system / network admin, please contact them w.r.t.  this issue.

In this case our proxy service would not work.

#187 Re: Epic Privacy Browser - Help & Troubleshooting » Google maps plug-in and https » 2014-04-08 15:18:06

sai

Thanks for reporting the bug. We are releasing a new update for Epic in a day or two. We will be fixing this bug in the update.

#188 Re: Epic Privacy Browser - Help & Troubleshooting » Google maps plug-in and https » 2014-04-08 14:51:28

sai

Hi Lazarus,

Sorry for the inconvenience. We do this to prevent Spam.

Is it Google Maps Plugin? Can you give us a link?


Thank You
Sai

#189 Re: Epic Privacy Browser - Help & Troubleshooting » Webpage not available.. » 2014-04-08 14:46:04

sai

Can you try going to Advance settings page and check "Disable Epic Proxy". See if Proxy Icon disappears and you are able to connect to websites?

Thank You
Sai

#190 Re: Epic Privacy Browser - Help & Troubleshooting » Webpage not available.. » 2014-04-08 12:36:25

sai

Are you behind a Proxy or you are in a corporate network ?

#191 Re: Epic Mac Bugs » Umbrella Menu not working on certain websites » 2014-04-07 06:29:48

sai

Hi, It actually is a problem of the chromium version we had, now we are coming up with a new chromium update into Epic. We shall release it soon...!

Thank You
Sai

#192 Re: Epic Privacy Browser - Help & Troubleshooting » Synology DSM 5.0 Menu staying blurred and not clickable » 2014-03-28 14:13:37

sai

Sorry about the issue. We will investigate whats happening with start menu. We are working on a new release, til then please use the shortcut icons, we're glad they're working!

#194 Re: Epic Privacy Browser - Help & Troubleshooting » Adult searches » 2014-03-28 07:31:55

sai

@moorgate: The adult searches are enabled now on Epic

#195 Re: Epic Mac Bugs » Bookmarks Drag and Drop in Bookmark Bar Folder Bug » 2014-03-24 06:39:35

sai

Thank you for reporting the bug. We shall look into it.

#196 Re: Epic Privacy Browser - Privacy Features & Privacy Concerns » Epics sluggish when enabling Proxy » 2014-03-20 08:04:36

sai

Hi Can you run a small command from terminal.  I'm assuming your Epic is in Applications folder. Then run the following command
/Applications/Epic.app/Contents/MacOS/Epic --extensions-update-frequency=45

#198 Re: Epic Mac Bugs » Chrome again? » 2014-03-17 11:23:20

sai

Hi, we were about to release webstore from our side, but we have kept it on hold for a while. Immediately after next release we will try to give one more release for webstore. Please bare with us. We are a very small team

Thank You
Sai

#199 Re: Epic Privacy Browser - Help & Troubleshooting » Proxy Icon » 2014-03-17 11:21:35

sai

there is a checkbox "Disable Epic Proxy" just below the change proxy settings, did you uncheck it and try that?

#200 Re: Epic Privacy Browser - Help & Troubleshooting » Why is it asking me? » 2014-03-12 08:31:54

sai

Okay, this looks like securtiy and Privacy issue of Mac.

Can you do this, go to System Preferences->Security & Privacy->Privacy->Contacts

Then check Epic if it is not checked. Please let me know if this fixed this issue.

Ill see if we can remove this in our next update automatically.

Thank You for reporting the issue.
Sai

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